Privacy Policy

Video House Stockholm AB is the personal data controller for the processing of personal data described in this privacy policy. In this privacy policy, we explain the type of personal data we store and how we process it. This privacy policy applies to: http://videohousestockholm.se

Video House Stockholm AB is a video production company. We sell our services in video production and also rent out our production studio to private individuals and companies. We understand that you care about your privacy. In this Privacy Notice, we describe the policies and procedures we use when we collect your personal data and tell you what rights you have. We take your privacy very seriously and will update this Privacy Notice periodically as we adopt new ways of processing personal data or use new privacy policies.

The handling of the personal data complies with the EU data regulation (GDPR) which came into force on 25 May 2018.

Last updated: 2023-08-20

Personal data that we collect and process

We process the following categories of personal data:

Basic information: name, surname
Contact information: address, phone number, email address
Payment information: Transaction information, means of payment
Active services and contracts and services you previously had, status of services.
Customer activity: reading and action history from websites or electronic communications we send out. As well as technical information about the devices you use.
Cookies: see our information about cookies here: <URL to cookie policy>

The personal data is usually collected directly from you or generated in connection with your use of our services.

How we use personupdata

Liverans of service/contract

We use your personal data to fulfill our agreements with you, i.e. when you have ordered a service from us or booked studio time on the website. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Management of customer relations

We use your personal data to manage our customer relationship with you. This can, for example, be about customer service, handling complaints and troubleshooting your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Analysis, business development and improvement of services

We work continuously to develop and improve our services. A large part of this work involves analyzing various forms of personal data, for example customer activity, customer history and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We adapt the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by you receiving e-mails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option of opting out of parts of this treatment by, for example, opting out of receiving e-mails from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

We offer you additional payment solutions through third-party payment services. You can use this payment method when you rent our studio or buy our video production services. We collect your personal data with the aim of transferring our payment collection to the payment service provider. We collect your personal data, such as name, e-mail address, telephone number, address, social security number and information about your order.

Our legal basis for collecting your personal data is because it is required to fulfill a contract. Through the payment service provider, you can pay later against an invoice. The payment service provider offers you to pay within a certain number of days, or to split the payment.

KLARNA AB is a payment service provider that you can choose as a payment method when shopping with us. If you choose Klarna as a payment method, we will transfer the personal data necessary to complete your order, such as name, email address, social security number and information about your order. Our legal basis for collecting your personal data is one that is required to fulfill a contract. For all terms and conditions, please visit their website, klarna.se

System monitoring, troubleshooting, etc.

We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, detection of fraud and criminal activity

We process personal data in our work to protect our users and ourselves against fraud, abuse and criminal activity. The legal basis

Comply with legal obligations

In some cases, we are obliged to process personal data out of consideration for other legal obligations. An example of this is information linked to sales, which we are obliged to record and save according to the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation owed to us.

How long we retain data

Invoice information and invoice documents are saved as long as it is necessary according to law, e.g. the Accounting Act. Customer and supplier data is saved as long as you are a customer or supplier with us and thereafter for a maximum of 36 months. We retain services in the form of videos or images as a basis for our portfolio, and have full rights to all material we create.

Your rights

Certain processing of data is based on us having your approval, so-called consent. You always decide which treatment you approve and whether you want to withdraw your consent. In order to provide our services, we need to process and manage your data. However, you are not obliged to provide us with your data. If you choose not to do so, we may not be able to provide all of our services to you. You always have the right to request the information we have stored about you, to have it corrected or deleted. Invoice information and invoice documents are saved as long as it is necessary according to law, e.g. the Accounting Act.

If you want to exercise any of your rights, contact us at contact@videohousestockholm.se

Right to access your own information

You can request a copy of all data we process about you. Contact the email address above to exercise your right of access.

Right to rectification of personal data

You have the right to request that we correct or supplement information that is incorrect or misleading.

Right to erasure of personal data

You have the right to have your personal data deleted without delay. You can request that we delete information about you at any time. But please note that information that we are obliged to keep due to other legal obligations (such as the Accounting Act) will not be deleted.

Limitation of processing of personal data

In certain situations, you can also request that we limit the processing of data about you. You do this by administering consents or reservations in our solutions.

Protest against the processing of personal data

If we process data about you on the basis of our data or on the basis of a balancing of interests, you have the right to object to our processing of data about you. You do this by administering consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. Contact the e-mail address above to obtain your personal data.

You can complain to vyear processing of personal data

We hope that you will inform us if you believe that we are not following the rules of the Personal Data Act. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Norwegian Data Protection Authority.

Questions, concerns or complaints

Responsibility for customers and users lies with:

Video House Stockholm AB
....
Address:

Phone:

For questions or concerns about our Privacy Policy and our integrity work, contact us at:

contact@videohousestockholm.se

This privacy policy is based on a template for privacy policy from gdprcontrol.se

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